Ricoh eService
Frequently Asked Questions
FAQ
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Consumable Orders
Can I modify the delivery address when ordering for consumables?
The default delivery address for consumables orders is the primary account address we hold for the machine. The delivery address may be changed, only address lines 2 and 3 may be edited and if this is done it will be saved as the new default delivery address for this machine in eService. If you make a change to delivery address, if you then later request an address change for this machine in My Products or during service request entry which is subsequently verified, the delivery address will not be updated.
How do I place a consumable order?
Log into the eService website and click on the 'Submit a Consumable Order' hyperlink on the home page. From here, choose the product you would like to place the order for from the list of registered products and follow the on screen prompts. The order confirmation number will be displayed. Please note that once the order is placed, it is generally not possible to cancel or amend it.
How do I track my consumable order?
Log in the eService website and click on the 'My Products' hyperlink on the home page. From the 'Select Product' list choose the product for which the consumable order was placed and click on the serial number, then navigate to the 'Consumable Orders' section. Click on the 'Track Order' link against the relevant order number to view the status of the order on the courier’s website.
Please note that tracking is only available once the order has been dispatched.