Report
2024 Gartner® Magic Quadrant™ for Outsourced Digital Workplace Services
Ricoh is one of 18 companies recognised within this Magic Quadrant.
Gartner defines the outsourced digital workplace services market as the capabilities required of a provider to deliver consulting, implementation, or support services to end users of technology who utilise end-user devices or applications to conduct business.
Ricoh has been positioned for the fourth consecutive year
Some of the must have capabilities that are core to digital workplace services are:
- Service desk - remote, multi-channel and persona-based support to end users and end-user devices 24/7, 365 days a year.
- Desktop virtualisation - from dedicated virtual desktop infrastructure (VDI) and application virtualisation solutions to full desktop as a service (DaaS) offering.
- Field service, depot service, walk-up support and self-service, including multilingual service desk capabilities.
- IT service and process management.
- UX-centric services and organisational change management.
- Use of intelligent automation, virtual reality (VR) and augmented reality (AR).
- Data privacy and security - compliance to industry standards and laws regarding data privacy and security through certifications or audits.
"We are continually investing in our digital services and technologies to adapt our solutions to evolving customer needs, so we are particularly proud of the recognition, which we believe underscores the effectiveness of our offerings"
Takahiro Irisa
Senior Corporate Officer and President of Ricoh Digital Services Business Unit, Ricoh Company, Ltd.
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Gartner Disclaimer
Gartner, Magic Quadrant for Outsourced Digital Workplace Services. The 2022 report replaced three regional Magic Quadrants for North America, Europe and the Asia/Pacific region, called Magic Quadrant for Managed Workplace ServicesGartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation.
Gartner research publications consist of the opinions of Gartner’s research organisation and should not be construed as statements of fact.
Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Gartner, Magic Quadrant for Outsourced Digital Workplace Services, by Analyst(s): Karl Rosander, Biswajit Maity, Matt Baldino, Andrea Lanzavecchia and Daniel Barros, published 11 March 2024.
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