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Service Advantage

Service Advantage leverages our EMEA-wide service operation to provide a range of ancillary support services. As one of the world’s leading technology service providers, we have a highly effective service and distribution network. As well servicing our own core products, our certified field technicians expertly deliver a variety of support services, including IT client support and third-party field servicing.

Partner with us and you will gain more than 80 years of professional field services experience. Our extensive market knowledge and EMEA-wide service network will enable you to improve internal support and accelerate your expansion plans. Service Advantage is a flexible service solution. Our consultative approach allows you to engage services that meet your requirements and your customers’ needs.

Key features & benefits

We have an established service operation that delivers a complete portfolio of support services. Using RICOH Service Advantage, you can take advantage of a range of services, including project management, service design, implementation, service management, supply chain management, parts management, helpdesk services, remote support, field engineering, reporting and billing.

  • Leverage our knowledge and resources to optimise service delivery
  • Scalable support services, tailored to meet your business needs
  • Highly effective EMEA-wide service and distribution network
  • Attentive support from nearly 5,000 certified service technicians
  • A+, Net+, MCSE, Security+, Mobility+ and ITIL certified support staff
  • Expertise in emerging markets and new technologies

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