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Overview

Leading Change at Work

Technology is changing the way we work. At Ricoh, we ensure that change is positive for your teams and your business. We guide you through every step of the journey to ensure a seamless transition to a fully digital workspace.
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Digital Workspace

Access everywhere

Hybrid and on-the-go set-ups are shaping our future. We take a holistic approach to designing, integrating and supporting your digital workspaces to nurture employee engagement and help you reach new levels of performance.
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Business Process Management

Synched for success

Manual tasks no longer need to hold your staff back. We optimise your business processes to enable your staff to deliver more; providing the technology, expertise and support to streamline and simplify processes across your organisation.
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Cloud & Infrastructure

Cloud & clear

Capturing the full value of cloud requires the right roadmap and team to execute it. We provide cloud solutions and expertise that make your business operations more agile, cost-effective and secure while pursuing next-generation innovation.
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Cybersecurity

No more risky business

Internet-enabled devices create new vulnerabilities to cyberattacks. We help you go on the offensive against cybercrime with intelligent cybersecurity services and solutions aligned to your core business processes.
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Digital Experience

A new level of experience

An excellent customer experience starts with a superior employee experience. Our highly-skilled team of data scientists and developers design, build, implement and service the solutions you need to exceed expectations at every touchpoint.
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Office Products & Software

Best-in-class quality

Ricoh is well known for high-quality printers, digital duplicators and multifunction printers/scanners/copiers. With plenty of choices in speed, size and capabilities, you can select from the models and features that work best for your workgroup, office or classroom.
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Overview

A multi-faceted service and support platform

All the product and service support you need in one place. We provide support, advice and solutions to keep your business up and running.
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The Company

Who we are and what we do

At Ricoh, we endeavour to always listen to our customers and provide you with innovative solutions, products and services that align with your business goals. We strive to add value to your services and products. We adapt to changing business climates.
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We love to hear from you

Whether you have a pricing question about our solutions or products, need help managing your account or already using our products and have a support question, our team is there to help.
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Customer Services

These days, good customer service often relies on having quick access to accurate information. However, with so many different documents in a variety of formats distributed throughout an organisation, staff can spend hours searching for what they need. This is both wasteful in terms of time and frustrating for customers who are left waiting for assistance.

Ricoh’s Customer Services solution provides businesses with a centralised digital document repository that supports over 300 different file types. Documents are quickly captured, indexed and stored and the most current information is immediately ready for use. Customer service teams are then in a position to respond quickly and accurately with up to date information.

Beyond the efficiency and customer service advantages, this paperless solution helps businesses improve document security, compliance and green credentials. Time is saved on manual indexing and accuracy is improved. Documents are easy to annotate before being moved to secure electronic folders, and processes are transparent and easy to audit.


Key features & benefits

Ricoh’s Customer Services solution lets businesses spend less time looking for information so that they can spend more time looking after their customers.

Our solution will help you:

  • Enhance customer service with up to date easy to access information
  • Ensure customer confidentiality through Role Based Security that manages document access
  • Increase efficiency with quick access to customer information through a centralised digital repository
  • Save time on manual indexing with Optical Character Recognition
  • Retrieve the correct documents quickly through an easy to search indexed format
  • Improve compliance with transparent audit trails and check-in / check-out version control to ensure that only current documents are referenced

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