Update: Statement regarding the Novel coronavirus (COVID-19)
Ricoh Company Policy
We have already implemented measures, and continue to update these, based on Ricoh’s business continuity approach to risks of this nature, including:
- Protecting the wellbeing of our employees and their families as a primary focus.
- Considering the potential for the impact on society by making responsible decisions to support the prevention and / or containment of the situation.
- Making every effort to continuously provide the services and products required by our customers.
- Making every effort to maintain business in affected areas.
- Responding in the context of a "very serious pandemic" where daily operations cannot continue to be carried out. Execution of business continuity planning.
Ricoh engineers, service personnel and on-site Ricoh staff
We have actively put in place business continuity plans to mitigate the impact caused by the spread of Covid-19 on Ricoh engineers, service personnel or on-site Ricoh staff working at customer locations.
Ricoh has invested heavily in creating a resilient and flexible infrastructure to support our ability to adapt to different working circumstances and we will make every effort to continue to deliver excellent service levels to our customers as the situation evolves. Our employees are following World Health Organisation and local government guidance to ensure they are prioritising the welfare of themselves and those they come into contact with whilst they carry out their work.
Supplies and spare parts
Supply of new products
Supply of toner
Advice for customer regarding cleaning devices and touchless device operation
Ricoh devices are similar to other electronic devices in your office. Please turn your device off before cleaning. We recommend cleaning the outside covers and screens with a non-static lint free cloth. An alcohol-based cleaning disinfectant (containing at least 70% isopropyl alcohol) can be used with a non-static lint free cloth, but DO NOT spray directly on the device’s surfaces or components, as getting liquid inside the device can damage the internal components.
For a comprehensive guide to cleaning your MFP, please refer to the Cleaning your Ricoh Multifunctional Printer (MFP) document.
Many Ricoh devices can be operated through ‘touchless’ controls via The RICOH Streamline NX mobile app. For more information, please refer to the RICOH Smart Device Connector App document.
Ricoh Group Employees
The welfare of our employees is of paramount importance and we continue to take every necessary precaution to reduce the spread of the virus. For all Ricoh employees, each of our regions are following the guidance of their appropriate local authorities to ensure we are acting responsibly and putting safety first.
|About Ricoh|
Ricoh is empowering digital workplaces using innovative technologies and services enabling individuals to work smarter. For more than 80 years, Ricoh has been driving innovation and is a leading provider of document management solutions, IT services, commercial and industrial printing, digital cameras, and industrial systems. Headquartered in Tokyo, Ricoh Group operates in approximately 200 countries and regions. In the financial year ended March 2017, Ricoh Group had worldwide sales of 2,028 billion yen (approx. 18.2 billion USD).
For further press information, please contact:Simone John, Ricoh SA
Contact details: (011) 723-5000, simone.john@ricoh.co.za
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