Cookie Policy

Ricoh uses data collection tools such as cookies to provide you with a better experience when using this site. You can learn how to change these settings and get more information about cookies here.

Europe’s businesses leaving workers behind in the technology skills race

Over two-thirds of employees want more training in digital technologies from their employers

Ricoh Europe, London, 03 October 2017 – European workers want to use more innovative digital technology at work but confess they lack the skills to make it effective, according to a study commissioned by Ricoh Europe.

Nearly 40% of the 3,600 workers surveyed said a lack of skills stops the introduction of new technology being useful. 67% want employers to put more emphasis on training while only 27% think their company invests the right amount.

Javier Diez-Aguirre, VP Corporate Marketing, Ricoh Europe said: “There is a great deal of hype in Europe around digital empowerment and its impact on productivity. While AI and automation will transform the way that we work, a lack of training will drastically reduce ROI. Businesses need to consider the person who will be using the new technology. No amount of infrastructure spending will help a business that isn’t encouraging its staff to develop the right skills”.

Tellingly, 34% of employees say they still don’t feel equipped to properly use even the more common software and hardware solutions - such as Microsoft Office, multi-function printers and PCs - let alone newer technologies such as complex process automation.

In addition, there are concerns about a growing generational gap. 70% agree younger employees are better suited to working with new types of technology. As a result, 33% of employees worry they’ll soon be out of a job.

Diez-Aguirre added: “Despite headlines about being replaced by robots, Europe’s workers see technology as a way to do higher value work not something that will replace them. However, improving workers’ confidence to use new technology is not a catch-all situation. Successfully empowering digital workplaces requires different skillsets and a variety of needs must be catered for. Engaging with workers at every step is vital.”

Find out more at

|About Ricoh|

Ricoh is empowering digital workplaces using innovative technologies and services enabling individuals to work smarter. For more than 80 years, Ricoh has been driving innovation and is a leading provider of document management solutions, IT services, commercial and industrial printing, digital cameras, and industrial systems. Headquartered in Tokyo, Ricoh Group operates in approximately 200 countries and regions. In the financial year ended March 2017, Ricoh Group had worldwide sales of 2,028 billion yen (approx. 18.2 billion USD).

For further press information, please contact:

Lauren Timmer-Somer, Ricoh SA

Contact details: (011) 723-5000,

Maria Joubert, Purple Word Box PR for Ricoh South Africa

Contact details: (012) 433-6467,

For more information please visit  

For further information, please visit
Join us on Facebook: 
Follow us on Twitter: 
Follow us on LinkedIn: