Focusing on the needs of the end-user to transform the workplace and improved customer and employee experience
To enhance the transformation of their workplaces, Wavin were looking to improve their end user experience across Europe with centralised Managed Print Services, but local optimisation. They also wanted to reduce their impact on the environment, cut costs and print volume and provide an improved collaborative workspace for Senior Management. Wavin also wanted to streamline its existing print offering. At the same time, the company needed to build a new International Directors office in Amsterdam.
This office had to be digital to meet the needs of senior managers from around the world, provide an academy for training employees and act as a showroom for customers.
Ricoh surveyed a selection of users to understand the real issues and needs for end users: simplicity, ease of use and functionality. The new workplace provides a simpler way of working for all users, through collaboration areas, a digital theatre and a booking system for meeting rooms and desks. To facilitate visitor needs, a virtual receptionist and digital signage have been implemented, with touch screen for simple user experience. These are controlled centrally from Wavin’s head office. The dedicated academy and showroom incorporate widescreen devices for a simple way of presenting to customers or staff, away from the main office.
"By having a dedicated academy and showroom, staff now have somewhere truly innovative to bring customers and for training purposes. The technology looks sophisticated but is easy to use and set up for meetings."
PHILIP SWANCOTT, CATEGORY MANAGER SERVICES EUROPE, WAVIN
- Challenge: Digital workflows and processes
- Industry: Other
- Business size: Large business
- Service Line: Workplace Services