Orange is one of the largest operators of mobile and Internet services in Europe and Africa and a global leader in corporate telecommunication services. To support their customers using Livebox technology, Orange has installed Livebox digital signage service kiosks, manufactured by Ricoh. The interactive terminals allow customers to run a self-diagnostic programme which quickly identifies issues with their broadband connection and/or Livebox settings.
“Ricoh proved to be the perfect partner; helping us to develop an effective self-help solution for our customers and rolling it out seamlessly to our network of stores.”
Alain Handy, Project Manager, Orange
- Challenge: Customer Engagement, Digital workflows and processes
- Industry: Other
- Business size: Large business
- Service Line: Communication Services