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Leading Change at Work

Technology is changing the way we work. At Ricoh, we ensure that change is positive for your teams and your business. We guide you through every step of the journey to ensure a seamless transition to a fully digital workspace.
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seamless digital workspace experience
Digital Workspace

Access everywhere

Hybrid and on-the-go set-ups are shaping our future. We take a holistic approach to designing, integrating and supporting your digital workspaces to nurture employee engagement and help you reach new levels of performance.
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Business Process Management

Synched for success

Manual tasks no longer need to hold your staff back. We optimise your business processes to enable your staff to deliver more; providing the technology, expertise and support to streamline and simplify processes across your organisation.
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Cloud & Infrastructure

Cloud & clear

Capturing the full value of cloud requires the right roadmap and team to execute it. We provide cloud solutions and expertise that make your business operations more agile, cost-effective and secure while pursuing next-generation innovation.
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No more risky business

Internet-enabled devices create new vulnerabilities to cyberattacks. We help you go on the offensive against cybercrime with intelligent cybersecurity services and solutions aligned to your core business processes.
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Digital Experience

A new level of experience

An excellent customer experience starts with a superior employee experience. Our highly-skilled team of data scientists and developers design, build, implement and service the solutions you need to exceed expectations at every touchpoint.
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Graphic Communications

Future proof your business

The possibilities with print are endless. At Ricoh, we help you evolve, digitalise and create a sustainable business advantage; providing solutions on hardware, software and services that enable new opportunities within professional printing.
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Graphic Communication
Office Products & Software

Best-in-class quality

Ricoh is well known for high-quality printers, digital duplicators and multifunction printers/scanners/copiers. With plenty of choices in speed, size and capabilities, you can select from the models and features that work best for your workgroup, office or classroom.
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A multi-faceted service and support platform

All the product and service support you need in one place. We provide support, advice and solutions to keep your business up and running.
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AV technology and management

Your one-stop resource

Find out everything about our business news, product innovations and people, along with the events we’re hosting and attending.
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The Company

Who we are and what we do

At Ricoh, we endeavour to always listen to our customers and provide you with innovative solutions, products and services that align with your business goals. We strive to add value to your services and products. We adapt to changing business climates.
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We love to hear from you

Whether you have a pricing question about our solutions or products, need help managing your account or already using our products and have a support question, our team is there to help.
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customer and employee engagement

Helping you to stay one step ahead

Explore and read our lastest insights from what matter the most in business solutions.
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Ricoh Insights - Overview
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Global Service Delivery

The Ricoh Global Services team provides standardised, consistent, end-to-end solutions for our customers around the world. We cover approximately 200 countries and territories and employ over 30,000 service delivery professionals, which means a consistent level of service from a familiar local service partner when you engage with us.

Our Services

Ricoh Global Services provides consulting, strategic support and long-term partnerships to our customers. Our extensive market expertise means that we’re familiar with the challenges faced by some of the most complex industries on the planet.

From offices worldwide, we provide our customers with:

  • A single point of contact and coordination within each country
  • A comprehensive range of services for organisations that wish to outsource key document-related processes
  • An adaptive approach to service engagements that focuses on continuous improvement
Global Service Delivery - Our Services

Solutions for multinationals

We offer a consistent global service for organisations that operate across multiple countries or territories.

The Ricoh Global Account team is here for central coordination and we offer a global governance structure that provides uniform support across geographic regions.

On a local level, we provide:

  • Multilingual support for a fast, seamless response to your needs
  • Speedy response to customer requests, wherever they originate from
  • A solid understanding of local markets and cultures
Global Service Delivery - Solutions for multinationals

A global team dedicated to your needs

Each customer is assigned a team headed by a Global Account Manager, who acts as a central contact. Your team is constructed around the needs of your project, and is likely to include:

  • Global Account Manager – your main point of contact
  • Global Contract Manager – for contracts and pricing
  • Global Solution Consultant – for requirements gathering and solution design
  • Global Technical Project Manager – your main technical contact
  • Global Project Manager – for hands on tactical project management
  • Global Service Delivery Manager - for day-to-day operational management
Global Service Delivery - Global Team