Maastricht University needed to improve its print services. Ricoh spoke to students before implementing an optimised solution. The new infrastructure supports follow-me printing, and a range of ancillary services are now available from Ricoh’s DocuLounge service centres. With Ricoh expertly managing the delivery of print services, student satisfaction levels have increased by more than 20%.
“From talking to our students and staff, Ricoh knew more about Maastricht University than we did ourselves. They demonstrated a keen understanding of the issues and identified numerous opportunities for improvement.” Jo Weijers, Corporate Information Office, Maastricht University
- Challenge: Business Sustainability, Digital workflows and processes, Flexible working
- Industry: Higher Education
- Business size: Large business
- Service Line: Managed Document Services