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Leading energy utility, ENGIE were going through a substantial period of change and growth, having acquired a number of new businesses as part of that growth strategy. As a result they had disparate business applications, platforms and systems across their organisation which proved difficult to manage and govern. Their business was operating on a legacy platform which was slow, cumbersome and not enabling their people to work productively. They, like other Utilities providers, were also under pressure from regulatory bodies to ensure business systems and applications were sitting on modern, secure platforms.

Engie's CIO was faced with the challenge of modernising their critical business by supporting IT to align to growth and regulatory strategy. They also had to deal with a complex IT ecosystem as a result of the acquisitions, with multiple platforms existing across various locations. However, with an IT department focused on everyday management and resolution they needed additional support from an IT Services vendor that could offer service delivery to support with end to end modernisation.

Ricoh ITS transformed Engie's IT desktop environment, from service design and project management, through to delivery and ongoing patching, recycle and upgrade service. We provided a scalable and more productive platform whilst aligning to regulatory needs. Ricoh also helped deliver an operating system migration to Windows 8 and replaced old hardware and corporate software applications, with minimal impact to business operations. It improved day-to-day productivity, ensured the business was compliant and stemmed the drain on valuable IT resources so they could focus on keeping the business moving.

  • Challenge: Customer Engagement
  • Industry: Utilities
  • Business size: Large business
  • Service Line: Workplace Services

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