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Overview

Leading Change at Work

Technology is changing the way we work. At Ricoh, we ensure that change is positive for your teams and your business. We guide you through every step of the journey to ensure a seamless transition to a fully digital workspace.
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seamless digital workspace experience
Digital Workspace

Access everywhere

Hybrid and on-the-go set-ups are shaping our future. We take a holistic approach to designing, integrating and supporting your digital workspaces to nurture employee engagement and help you reach new levels of performance.
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Business Process Management

Synched for success

Manual tasks no longer need to hold your staff back. We optimise your business processes to enable your staff to deliver more; providing the technology, expertise and support to streamline and simplify processes across your organisation.
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Cloud & Infrastructure

Cloud & clear

Capturing the full value of cloud requires the right roadmap and team to execute it. We provide cloud solutions and expertise that make your business operations more agile, cost-effective and secure while pursuing next-generation innovation.
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Cybersecurity

No more risky business

Internet-enabled devices create new vulnerabilities to cyberattacks. We help you go on the offensive against cybercrime with intelligent cybersecurity services and solutions aligned to your core business processes.
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Digital Experience

A new level of experience

An excellent customer experience starts with a superior employee experience. Our highly-skilled team of data scientists and developers design, build, implement and service the solutions you need to exceed expectations at every touchpoint.
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Office Products & Software

Best-in-class quality

Ricoh is well known for high-quality printers, digital duplicators and multifunction printers/scanners/copiers. With plenty of choices in speed, size and capabilities, you can select from the models and features that work best for your workgroup, office or classroom.
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Overview

A multi-faceted service and support platform

All the product and service support you need in one place. We provide support, advice and solutions to keep your business up and running.
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About us

Who we are and what we do

At Ricoh, we endeavour to always listen to our customers and provide you with innovative solutions, products and services that align with your business goals. We strive to add value to your services and products. We adapt to changing business climates.
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Environmental, Social & Governance

Our commitment to building a sustainable future

At Ricoh, ESG (Environmental, Social & Governance) has defined how we do business since the company was founded in 1936. It is central to our operations and touches every part of our organisation.
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We love to hear from you

Whether you have a pricing question about our solutions or products, need help managing your account or already using our products and have a support question, our team is there to help.
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Helping you to stay one step ahead

Explore and read our lastest insights from what matter the most in business solutions.
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Ricoh Insights - Overview

Integrated IT Lifecycle Services

Ricoh’s Integrated IT Lifecycle Services enable national and international enterprises to optimise and transform IT infrastructure.

Based on industry best practices, our IT service portfolio helps organisations develop IT strategies and define, design and implement complex infrastructure projects. When the infrastructure is in place, we offer high calibre flexible support options.

For multinational enterprises we provide a single point of contact to coordinate solutions locally and internationally for all your Ricoh services. This is supported by our Service Desk, local technology centres and extensive network of support engineers.

Ricoh’s Integrated IT Lifecycle Services offer a comprehensive, customisable range of IT services to complement your existing capabilities, including on-premises and response infrastructure services, freeing up your internal team to focus on strategic improvements and innovation.


Our service portfolio includes:

  • Consultancy, design and transformation
  • Product and logistics management
  • Configuration and deployment
  • Service management
  • Support and maintenance
  • End-of-life services
Key features & benefits

As a strategic partner to our customers, we work with you to determine the services of greatest value to your organisation so that your support structure is targeted and efficient.

We offer consultancy, design, procurement, delivery, management, maintenance and optimisation of infrastructure, providing the right support where it’s needed. We manage our services through industry leading methodologies like ITIL, Prince2 and Six Sigma, delivering a consistent, high quality standard of delivery across geographic regions.

Lower the cost of IT delivery

By choosing Ricoh as your enterprise IT partner, you can simplify the management of your IT and free up valuable staff members from operational commitments.

Using our range of services to support your internal teams can help lower operational overheads, reduce complexity and deliver tangible cost benefits. Integrated IT Lifecycle Services provides you with complete control over the services you receive. Combined with Ricoh’s clear and cost-effective charging model, your budget planning is simplified.

Increase infrastructure productivity

Our technical support process is designed to ensure high performance and optimised infrastructure that drives efficiency within the enterprise IT environment. Our technology innovation combined with our accredited teams and strategic technology partnerships provides IT solutions that reliably deliver enhancements to improve your operations.

Choose from a catalogue of integrated, scalable support options

Our IT support offering is comprehensive and scalable, and our End-User Service Desk provides a single point of contact for a consolidated range of support services, both local and multinational. Integrated IT Lifecycle Services can be seamlessly integrated with our support for your document and communications infrastructure, delivering a coordinated approach to managing your IT.

Use cases

Ricoh helps delivery specialist establish head office IT infrastructure

This company is a leading consumer delivery provider, handling nearly 200 million collections and deliveries each year. Following a demerger from its parent group, the company needed to establish a new head office with support services and new IT infrastructure. To improve time-to-deployment and increase ongoing support efficiency, the company outsourced the management of its desktop IT infrastructure to Ricoh.

Supporting the office relocation, Ricoh worked with the company’s IT team to design, manage and implement a new end user, workplace and server infrastructure. Building on the core infrastructure, Ricoh supported many change projects including email migration from IBM Lotus Notes to Microsoft Exchange.

Ricoh monitors and maintains end user computers, data centre systems and software, maximising IT availability. It manages the company’s IT Service Desk using both remote and on-site solutions for agile response options.

Ricoh provides a flexible catalogue of IT services to support rapid change and meet business demands. It also offers advice and guidance on the development of the company’s IT strategy, providing access to information on future technology advances from key manufacturers, and advising how these can support its requirements as a business.


Related services

  • Pay Per Seat

    Pay Per Seat

    A full range of configurable IT solutions and services for end-user devices, delivered on a usage basis.

  • Power Office

    Power Office

    Two comprehensive, cost-effective IT support options designed for small businesses