Integrated IT Lifecycle Services
Ricoh’s Integrated IT Lifecycle Services enable national and international enterprises to optimise and transform IT infrastructure.
Based on industry best practices, our IT service portfolio helps organisations develop IT strategies and define, design and implement complex infrastructure projects. When the infrastructure is in place, we offer high calibre flexible support options.
For multinational enterprises we provide a single point of contact to coordinate solutions locally and internationally for all your Ricoh services. This is supported by our Service Desk, local technology centres and extensive network of support engineers.
Ricoh’s Integrated IT Lifecycle Services offer a comprehensive, customisable range of IT services to complement your existing capabilities, including on-premises and response infrastructure services, freeing up your internal team to focus on strategic improvements and innovation.
Our service portfolio includes:
- Consultancy, design and transformation
- Product and logistics management
- Configuration and deployment
- Service management
- Support and maintenance
- End-of-life services
- Key features & benefits
As a strategic partner to our customers, we work with you to determine the services of greatest value to your organisation so that your support structure is targeted and efficient.
We offer consultancy, design, procurement, delivery, management, maintenance and optimisation of infrastructure, providing the right support where it’s needed. We manage our services through industry leading methodologies like ITIL, Prince2 and Six Sigma, delivering a consistent, high quality standard of delivery across geographic regions.
Lower the cost of IT delivery
By choosing Ricoh as your enterprise IT partner, you can simplify the management of your IT and free up valuable staff members from operational commitments.
Using our range of services to support your internal teams can help lower operational overheads, reduce complexity and deliver tangible cost benefits. Integrated IT Lifecycle Services provides you with complete control over the services you receive. Combined with Ricoh’s clear and cost-effective charging model, your budget planning is simplified.
Increase infrastructure productivity
Our technical support process is designed to ensure high performance and optimised infrastructure that drives efficiency within the enterprise IT environment. Our technology innovation combined with our accredited teams and strategic technology partnerships provides IT solutions that reliably deliver enhancements to improve your operations.
Choose from a catalogue of integrated, scalable support options
Our IT support offering is comprehensive and scalable, and our End-User Service Desk provides a single point of contact for a consolidated range of support services, both local and multinational. Integrated IT Lifecycle Services can be seamlessly integrated with our support for your document and communications infrastructure, delivering a coordinated approach to managing your IT.
- Use cases
Ricoh helps delivery specialist establish head office IT infrastructure
This company is a leading consumer delivery provider, handling nearly 200 million collections and deliveries each year. Following a demerger from its parent group, the company needed to establish a new head office with support services and new IT infrastructure. To improve time-to-deployment and increase ongoing support efficiency, the company outsourced the management of its desktop IT infrastructure to Ricoh.
Supporting the office relocation, Ricoh worked with the company’s IT team to design, manage and implement a new end user, workplace and server infrastructure. Building on the core infrastructure, Ricoh supported many change projects including email migration from IBM Lotus Notes to Microsoft Exchange.
Ricoh monitors and maintains end user computers, data centre systems and software, maximising IT availability. It manages the company’s IT Service Desk using both remote and on-site solutions for agile response options.
Ricoh provides a flexible catalogue of IT services to support rapid change and meet business demands. It also offers advice and guidance on the development of the company’s IT strategy, providing access to information on future technology advances from key manufacturers, and advising how these can support its requirements as a business.