Our Approach

Getting the right information at the right time.

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Our 5 step process

Ricoh follows a clearly defined methodology that delivers sustainable business improvement across organisations. This five step model is executed using proven project management and service management methodologies, resulting in long-term sustainable partnerships between Ricoh and its customers.

  1. Understand: We want to understand what your business is going to achieve, both in the short term and long term. Then we measure and analyse how information arrives into your business, what happens to it inside the business and how it is used to deliver results. We’ll look at your input, throughput and output patterns and your key business document processes, giving you insights which you may not have thought possible.  

  2. Improve: We will provide a series of actionable solutions, addressing input, throughput and output as well as processes, sustainability and working practices.

  3. Transform:  We will implement your Managed Service by putting everything  we have learnt about your business into practice. Full document and information lifecycles are addressed to make sure the right people in your business have the right information at the right time. And core business processes that cross departments, offices and even countries can be re-written to improve your competitive advantage. Naturally, we ensure security is kept at the forefront of any document process.

  4. Govern: Ongoing governance is essential to ensure the objectives we set are being achieved. We implement valuable management tools to give you a clear view at all times and the information you need to make decisions. Then, we look at service and support mechanisms to ensure maximum productivity and user satisfaction.

  5. Optimise: As you know, nothing is ever static in business. So we help you build flexibility and scalability into your company so you can grow with your documents rather than being burdened by them. 

And all of this is supported by Project, Service and Change Management, as well as business partnerships.

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+27 (0)11 723 5000 +27 (0)11 723 5100
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