Key personnel
We invite you to meet some of the faces behind our success.
Regional Board
Dean Richards
Interim Chief Executive Officer
Dean Richards joined Ricoh South Africa in August 2023 as interim CEO. He takes responsibility for the strategic direction of the company as well as day-to-day operational excellence. Richards will oversee Ricoh South Africa’s continued growth as a services-led business with a portfolio of industry-leading managed document and digital workspace solutions.
With over four decades of experience, Richards started his career at Old Mutual in 1984. He moved up the ranks into roles such as general manager of Old Mutual Broker Distribution, MD of Fairbairn Capital, and CEO of Old Mutual/Skandia-BSAM China.
In the second half of his career, Richard has focused on building new businesses and transforming existing companies to unlock their full potential. He was most recently part of a team that developed a comprehensive, tech-driven life insurance offering at Investec.
Teresa Badenhorst
HR Director
Teresa Badenhorst, HR director of Ricoh SA, has nearly two decades of experience at the helm of employee operations for some of South Africa’s premiere IT organisations. Badenhorst joined Ricoh SA in her current position in April 2016.
She is responsible for supporting the organisation’s strategic goals through employee-led operational excellence focused on customer centricity.
HR is a strategic partner to the business enabling organisational change and effectiveness. It ensures highly competent and engaged talent to achieve Ricoh’s strategic goals through a culture of excellence and innovation that places customers first and foremost.
Badenhorst builds on Ricoh’s strong people-first ethos that incorporates diversity in the workforce that helps the organisation innovate advanced solutions. The HR team promotes the company’s environment conducive to retaining key personnel and takes a long-term view to sustainable human capital development. Importance is placed on learning and development as the cornerstone of Ricoh SA’s transformation programme in a knowledge-based economy.
Teresa was formerly HR director of Altech Autopage where she led the team for nearly five years. Prior to that she was HR director at Nashua Mobile, having joined from Gijima AST Group following nine years of grounding experience in her role.
She believes reputation is perception based on what employees say and how they act, the same for customers, and the media. Delivering on the brand promise is one of the most effective means to improve reputation. For her the differentiator in today’s though economy are: people, their competence and their behaviour.
Morgan Ramsamy
Financial Director
Morgan joined Ricoh South Africa as the Finance Director on the 1st February 2021, leading the Finance, Service Revenue, Supply Chain and Business Intelligence part of the organisation.
Morgan is strategic business executive who has over 15 years’ experience driving rapid expansion and growth through developing and implementing financial and operational strategy, acquisitions and other corporate transactions for national and international companies.
She has held positions of Finance Director, Chief Financial Officer, Chief Investment Officer, Chief Internal Auditor and Chief Risk Officer in Financial Services and Banking, IT Services, Pharmaceuticals, Health Insurance and Telecoms. Morgan is specialised in leading operational and corporate finance teams to de-risk business and improve business performance. She has been the lead in more than R3billion worth of corporate transactions spanning South Africa and offshore.
Morgan brings with her strong technical expertise in Finance, Risk Management, Taxation, Reserve Bank Regulations, Offshore Structuring and Corporate Finance. She has worked extensively in Sub-Saharan Africa where she has led multi-jurisdictional as well as multi-functional teams.
Morgan is a leader that believes that profits make more sense when customers and employees are treated as part of a win-win ethos. Prior to Ricoh Morgan was CEO of IQAfrica, a boutique corporate finance house, CFO of Liberty Health, CFO of FNB Corporate Bank, Chief Risk Officer of Vodacom Group and Chief Internal Auditor of Vodacom Group.
Jolene Castelyn
Marketing Executive
Jolene Castelyn is Ricoh’s Marketing Executive, and is responsible for managing all of Ricoh’s marketing activities, including product marketing, PR and communications.
She joined Ricoh in 2009 as Direct Sales Executive, and has served the company in several other senior roles, including Business Development Manager for the IT distribution channel, and also Business Generation Manager. Her recent achievements with the company include launching and managing the independent retail channel specialising in sublimation printing, and launching and managing IT distribution for Ricoh South Africa.
An accomplished marketer with a strong background in B2B, channel, retail and independent retail, Jolene is an experienced leader focused on creating and executing strategies and campaigns. Prior to joining Ricoh, Jolene managed direct sales accounts in the IT and automotive industries for the likes of Cargo Motors and Imperia Toyota, giving her unique insights into managing multi-disciplinary projects and navigating complex challenges.
As Marketing Executive, Jolene not only oversees the development of marketing, communication and product management strategies, but is also responsible for coordinating marketing campaigns with sales activities to drive unit sales and growth, overseeing Ricoh’s marketing budget, creating and publishing all marketing material in line with Ricoh’s marketing plans, planning and implementing promotional campaigns, and managing lead generation campaigns.
With professional values that stem from an operational and strategic grasp of business imperatives, Jolene believes that sustained marketing success is not only built on an understanding of enterprise finance and global business practices, but also maintaining excellent interpersonal skills such as problem solving, social awareness, self-management, taking responsibility, and holding herself accountable to peers and clients alike.
Andre Hagen
Director Customer Services
Andre Hagen is Ricoh’s Director of Operations, responsible for ensuring strategic alignment across the company’s operational functions and providing a platform for smooth service delivery across the organisation.
Having joined Ricoh in 2020, Andre credits the recent consolidation of Ricoh’s offices, warehouses and supply chain warehouse to a state-of-the-art facility in Meadowview, Gauteng, a project that was his sole responsibility, as one of his career highlights to date. It has already delivered substantial cost savings for the company, optimising its processes to attain operational efficiencies in a single location, while reducing its environmental footprint and energy consumption using alternative energy.
Andre believes that working at a global organisation like Ricoh not only gives him an opportunity to reflect on what other international operations are doing to hit their targets from a performance and margin level, but also helps to bring this knowledge home in a South African market context. This alignment of local and international best practices maintains Ricoh’s market leadership in the solutions space.
A qualified chartered accountant, Andre left auditing and moved to commercial operations once he realised that his passion for business would only be found in a real live environment where he could make an active difference. He has since held various positions, from treasury to accounting and financial management roles, and also served a three-year period as Chief Financial Officer.
Having a financial background is the cornerstone of Andre’s operational responsibilities. It creates numerous synergies, providing him with a 360-degree view of the business that ensures every decision he makes takes financial aspects into account. It also allows him to work closely with Ricoh’s financial director, making decision-making and governance approvals more efficient.
Mark Tyldesley
Head Indirect Channel Operations
Mark Tyldesley is the Head of Indirect channel Operations at Ricoh South Africa. He is responsible for designing and delivering all business partner sales strategies and activities, driving digital transformation in the indirect channel, and contributing to the strategic management of the company as a senior leader.
Having joined Ricoh in 2007, Mark counts among his highlights the privilege of having managed many great salespeople and nurturing them to succeed. His own achievements include quota clubs, sales manager of the year, BDM of the year, assisting in the SHARE implementation, and having the opportunity to visit many different places and countries representing Ricoh.
He considers Ricoh’s continued growth, and digital transformation, as his main business priorities; growth through both existing business partners and new business partners where the company needs to expand, and digital transformation as the key to futureproofing the channel.
Mark believes that treating everyone with respect, being motivational, and getting as much information as possible before making a decision, are the keys to his success. He also champions taking ownership, knowing that what you tolerate becomes the standard. A family man, Mark is happily married with twin daughters, and enjoy travelling, exercising and meeting people.
Len de Goede
Director Direct Channel Operations
Len De Goede is Ricoh’s Commercial Director for Direct Channel sales, responsible for overseeing sales operations for more than 2,500 global multinational, large scale local enterprise, and smaller local commercial customers in South Africa.
With a management career spanning nearly three decades, Len joined Ricoh in early 2022 as Sales Manager for Enterprise and Global accounts before taking on his current role in November 2022. He has extensive experience in system integration, sales and service management having enjoyed successful leadership and executive roles both locally and abroad for the likes of LNM Holdings and T-Systems in South Africa.
Len’s primary focus is elevating Ricoh’s top-line growth, enhancing market penetration, and increasing market share. He believes in achieving these goals through the delivery of exceptional customer service, ultimately leveraging this success to acquire new customers.
Ricoh’s value proposition has undergone a significant metamorphosis in the last few years, shifting from conventional print-centric services, to guiding customers through their digital transformation journeys. Len believes that empowering customers is the heart of Ricoh's digital transformation strategy, leveraging the company’s market leadership in streamlining and automating business processes through cutting-edge technologies such as Enterprise Content Management, Artificial Intelligence (AI), Robotics and Smart solutions.
Len maintains that creating an environment where people can be the best versions of themselves is paramount, and success – whether in business or life – will naturally follow.
Global board
Find out about the members of the Global Ricoh Board - the Board of Directors, Audit and Supervisory Board and Corporate Vice Presidents.
