Our Business In Europe

Expanding expertise, exceeding expectation.

Ricoh organises knowledge, transactions and interactions.

Ricoh connects insight with delivery.

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  • Environment

    Green leaf.

    Environmental conservation is of key importance within Ricoh’s corporate strategy.

To best serve our customers in Europe, we are continually expanding our expertise, to meet and exceed their needs and expectations. We will help customers to manage their Information Capital and convert today's knowledge into tomorrow’s success. In Europe we will work with customers to organise knowledge, transactions and interactions. We are providing technology and transformation services making business processes fluid and seamless, enhancing customers’ productivity and profitability.

As a global provider of technology that transforms business processes and document and information management, Ricoh helps businesses be more productive and profitable. Over recent years and through a series of strategic acquisitions, we have positioned ourselves to become a service-oriented company, providing end-to-end solutions through our expertise in our four core capabilities: Managed Document Services, Production Printing, Office Solutions and IT Services.
No matter where we are in the world, or what industry our customers are in, we have the global reach to support our customers in achieving their business goals.

Working with our customers, we adopt an end-to-end approach to improve and manage their document heavy processes. We also help businesses manage internal change as new document management systems are introduced.

The end result? Business processes are more profitable, productive, sustainable and secure. We achieve this through our core capabilities in:

  • Managed Document Services

  • Production Printing

  • Office Solutions

  • IT Services

Learn more about what we offer here:

Managed Document Services
Outsourcing
IT Services
Office Workflow Solutions

Ricoh Europe Core Capabilites Brochure


Beliefs

We believe that the customers’ ambitions are paramount and that they can be achieved - and surpassed - through the application of knowledge. 

We believe in adding value to the customers’ services, products and ways of working: greater efficiency benefits us all, individually and mutually.

We believe in harmonising with the environment, in simplifying life and work and supporting knowledge management.

Ultimately we believe that the environment, life and work are indivisible and that one cannot be considered without also respecting the others. 

Our research and development is also driven by our commitment to supporting customers’ wider business challenges.  We are investing up to 6% of annual revenue in research and development each year, focusing on technologies that support future work styles, and make it easier for businesses to access and share information. 

Ricoh’s research and development focus areas are:

  • Environment: contributing to a more sustainable society at every stage in a product’s life cycle – e.g. use of biomass-based plastic materials.

  • Office solutions

  • Printing

  • Imaging/devices

For a review of the key economic, social and environmental issues presented by Ricoh Europe, read: Ricoh Europe Sustainability Report 2010


Achievements:

Ricoh has a proud history of successfully predicting and fulfilling market needs, along with continually raising standards in technical quality, workflow efficiency and environmental awareness and sustainability. Just some of our achievements include:

  • Only document management company member of EFQM; Board Member in recognition among European leaders for world-class approach in integrating sustainability as an inherent part of Business Excellence

  • December 2010 Ricoh Germany wins Ludwig Erhard Preis Award for business excellence

  • August 2010 Buyers Laboratories ‘Outstanding Achievement’ Award for most energy efficient printer models

  • July 2010 Ricoh receives 5-Star Excellence Award from EFQM

  • December 2009 Colour Printer Line of the Year Award from Buyers Laboratories

  • October 2009 UK Excellence Award and Gold Medal from British Quality Foundation

  • December 2007 Ricoh wins ‘Outstanding Printer Line of the Year’ Award from Buyers Laboratories

  • September 2006 New benchmark for High Street production and host printing with launch of Aficio SP 9100DN

  • June 2006 Ricoh Europe BV, with Genius Bytes, wins Duke’s Choice Award in Secure Printing Services

  • July 2005 Pick of the Year Awards for Ricoh’s Aficio 1515MF and Aficio 2018D

  • May 2004 Ricoh Europe BV receives CompTIA®CDIA+™ Achievement Award

See more of our awards here

Ricoh Europe extends across 19 countries in EMEA with a dual headquarters in London, UK, and Amstelveen, The Netherlands. Our sales, manufacturing and customer support centres throughout the region include three European Green Centres (UK, Netherlands, Germany) and five additional Satellite Spare Part Centres (UK, Netherlands, France, Spain, Italy), allowing us firstly to provide a top class level of service to our customers and secondly, to make our efforts in enhancing the environment more cohesive and comprehensive across a bigger area.

We have four production facilities in Europe, operating according to the highest quality and environmental standards, and centred on the factories in Telford (UK), Wellingborough (UK), Stirling (UK) and Colmar (France). These sites are responsible for the development and manufacturing of our multifunctional devices, fax machines, supplies and thermal paper. Every one of our plants has achieved the ISO 14001, the International Environmental Management Standard, ensuring the quality of the environment at and around the site and in the offices where our products are used.

Ricoh UK Products Ltd (RPL) in Telford produces plastic mouldings, digital plain paper copiers, toner and toner bottling as well as Organic Photo Conductor drums.

Ricoh Industrie France SAS (RIF) produces digital copiers, toner, fusing rollers, thermal paper and thermal transfer ribbon. 80% of production is for export, a testament to its manufacturing capacity.

GR Advanced Materials (GRAM) in Stirling, UK, manufactures digital duplicator consumables and has developed a range of core competencies including ultra-thin film coating and lamination and emulsion formulation.

European Configuration and Distribution Centre
The European Configuration and Distribution Centre is located in Bergen op Zoom, the Netherlands. As part of our supply chain management optimisation programme, it supports the European operations for the Ricoh Group. Over 4,300 orders can be picked daily with an average time of 180 minutes from receipt to despatch throughout Europe as well as Israel, South Africa and India.

European Service Parts Centre, The Netherlands
The European Service Parts Centre and its network of satellites throughout Europe stocks over 55,000 service parts for (multifunctional) printers, copiers, fax machines, scanners, digital duplicators and related office automation equipment.

Sales Operations
Ricoh has 23 direct sales operations in EMEA across 19 countries, bringing international expertise, products, solutions and services to local markets, with local understanding. For details on the nearest Ricoh Sales Operation, simply visit the website.

Contact your nearest Ricoh centre

Across Europe and globally we have been increasing our sales teams, strengthening our service delivery process and continuing to expand our technology portfolio.

1995 – We acquired the NRG Group PLC (Nashuatec, Rex-Rotary, Gestetner, formerly Gestetner Holdings PLC) in the UK to reinforce our overseas sales network.

2001/2002 –  Lanier and Savin were added to the Ricoh Group to provide stronger support and offer more value, contributing solutions to the national and global account arena.

2004 – Hitachi and IBM Print Divisions were acquired to strengthen our portfolio, with new products and solutions in both the production and general office markets.

2006 – Danka Europe and IKON France were purchased to provide better service and support in major countries in Europe, and to increase customer service and satisfaction.

2008 – We acquired IKON Office Solutions Inc to expand our sales capabilities and service network, strengthening our Production Printing business.

2009 – We acquired Carl Lamm, an exclusive distributor of a range of Ricoh branded products in Sweden and nationwide supplier of IT solutions.  We have maximised its capabilities in the IT services sector by extending them to customers in Sweden and the wider Nordic and EMEA regions.

2010 – InfoPrint Solutions became wholly owned by Ricoh.
This portfolio has led to us to emerge as unrivalled leader in imaging solutions technology.

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